Refund policy
Refund Policy
At Benash, we want you to love what you ordered. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, email us at [your email address] with your order number and reason for return.
Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery with a photo of the item. We'll make it right with a replacement or full refund at no cost to you.
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale
- Personalized or custom-made products
- Items returned after 30 days
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank to post the credit.
Return Shipping Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Exchanges We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.
Questions? Contact us at [your email address] — we're happy to help!